Career opportunity Customer Success (Expert Level)
Customer Success (Expert Level)
- Locations
- Tokyo - Osaka
- Salary
- ¥5,900,000〜¥9,700,000 （Annual）
- Recruitment industry
- Sales Executive, IT Officer
- Employment status
- Full time employee
Job description
- Support manufacturing clients by helping them adopt and utilize an AI-powered manufacturing data platform.
- Solve complex operational challenges through strategic data utilization across the manufacturing value chain.
- Propose and implement operational improvement plans (PDCA cycles).
- Collaborate with internal engineers to enhance product functionality and maximize customer value.
- Design and standardize frameworks for Customer Success operations.
- Balance customer value delivery and business growth by designing and executing account strategies.
Requirement
Must-Haves:
- 5+ years of experience working with enterprise-level clients in roles such as consulting, sales, SIer, Customer Success, or startup management.
Preferred Experience:
- Experience in leading proposals to senior executives at large enterprises
- Deep knowledge or experience in manufacturing industries
- Hands-on experience implementing ERP or SCM systems for manufacturing clients
- Ability to thrive in high-ambiguity environments, take initiative, and improve processes proactively
- Strong passion for solving client problems and delivering value
- Able to collaborate with product teams and provide constructive feedback
Ideal Candidate Traits:
- Strong alignment with the company’s mission, vision, and values
- Eagerness to solve social problems and improve the manufacturing industry
- Finds motivation in customer success and appreciation
- Strong hypothesis-driven and abstract thinking skills
- Fast execution and testing mindset
- Capable of identifying problems through in-depth client dialogue and iteratively proposing solutions
- Passion to challenge conventional norms and drive large-scale transformation
Benefits
- Annual Salary: ¥5,900,000 – ¥9,700,000 (based on experience and skills)
- Stock Options: granted to all employees
- Salary Review: twice per year
- Includes: 45 hours of fixed overtime pay (unless hired as a managerial employee)
Allowances:
- Commuting allowance (up to ¥30,000/month based on days worked onsite)
- Child allowance: ¥15,000/month per dependent under age 18
Paid Time Off & Leave:
- 2 full days off per week (Saturday and Sunday), national holidays
- Paid vacation (granted after 6 months)
- Special paid leave (3 days granted at onboarding)
- Summer vacation: 3 days (flexibly chosen between July–December)
- Year-end/New Year holiday
- Nursing/care leave: up to 4 days per year (includes pets)
- Bereavement and marriage leave
Other Benefits:
- Full social insurance coverage
- Relocation assistance
- Maternity/paternity/caregiver leave (available after 3 months of employment)
- Marriage gift: ¥50,000, childbirth gift: ¥100,000
- Personal development subsidy (¥5,000 – ¥500,000)
- Company-sponsored meals, offsite meetings, club activities
- Annual health checkups, full coverage of gynecological exams, partial subsidy for comprehensive health exams
Work time
Working hours: 9:00 AM – 6:00 PM
Flextime system (core hours: 10:00 – 5:00, approval required)
Hybrid work: 1–3 office days per week (depends on team)
Remote work and direct-to-client site travel available for non-Tokyo/Osaka-based employees
Location
Tokyo
Osaka
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