Career opportunity CX Director
CX Director
- Locations
- Tokyo - Osaka - Aichi
- Salary
- ¥5,900,000〜¥12,000,000 （Annual）
- Recruitment industry
- IT Consultant
- Employment status
- Full time employee
Job description
- Support clients in driving essential business growth by redesigning core operations such as design, procurement, and production.
- Engage directly with executive-level clients, supporting them from strategy formulation through execution.
- Build cross-functional structures that connect fragmented departments and data systems.
- Collaborate with internal product teams to improve offerings based on client insights.
- Create tailored plans based on the client’s implementation phase and lead upselling/cross-selling opportunities.
- Standardize frameworks and processes to ensure client success can be repeated.
Requirement
Must-Have:
- 3+ years leading problem-solving projects with executive or business decision-makers
- At least one of the following experiences:
- Project lead experience in strategic, business, or IT consulting
- Enterprise SaaS or IT product implementation/support (e.g. CS, PMM)
- B2B business planning, BizDev, or solution sales focused on structural issues
- Practical experience in manufacturing (procurement, design, production, etc.)
- Experience launching a business, building operations, or designing customer strategies in a startup
Nice-to-Have:
- Led proposals addressing structural issues for enterprise-level executives
- Hands-on transformation through business design, process improvement, or IT/system implementation in manufacturing
- Led ERP/SCM implementation or requirements definition for manufacturing clients
- Deep understanding of manufacturing operations such as design, procurement, production, and quality
- Strong communication skills to collaborate with internal and external stakeholders
Ideal Candidate:
- Passionate about transforming industries and aligned with the company’s mission and values
- Motivated to tackle complex social and structural issues
- Finds fulfillment in supporting clients over the long term and building trust
- Strong in structured thinking, hypothesis-building, and abstract reasoning
- Capable of acting quickly, iterating, and adapting
- Able to discover core issues through dialogue and drive action
- Embraces ambiguity and is proactive in experimentation and learning
Benefits
- Annual salary: ¥5.9M – ¥12M (based on experience and skillset)
- Stock options available
- Salary review twice a year
- Child allowance: ¥15,000/month per dependent under 18
- Commuting allowance: up to ¥30,000/month based on office days
- Paid leave: full weekends and holidays, summer break, year-end holidays, special entry leave, etc.
- Life event support: ¥100,000 childbirth gift, ¥50,000 marriage gift, relocation support
- Complete social insurance, health checks, women’s health screenings, and medical checkup subsidies
- Team-building and meal support (e.g. club activities, team offsites, monthly meal subsidy)
Work time
- Standard hours: 9:00 AM – 6:00 PM
- Flextime system (core time: 10:00 AM – 5:00 PM)
- Hybrid work model: 1–3 days/week in office (varies by team)
Location
Tokyo
Osaka
Aichi
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