Career opportunity Job opening for Customer Success for SaaS Products (Shinagawa, Tokyo)
Job opening for Customer Success for SaaS Products (Shinagawa, Tokyo)
- Locations
- Shinagawa-ku - Tokyo
- Salary
- ¥3,000,000〜¥4,200,000 （Annual）
- Recruitment industry
- Office Managerment
- Employment status
- Full time employee
- Residency status
- Working visa (Skilled labor, Humanities knowledge, International services)
Job description
Job Description:
- You will support the customer success of client companies using SaaS products.
- Responsibilities include responding to user inquiries via phone, chat, and email. Your role is not only to provide answers but also to understand the true needs of the users and make optimal suggestions from a wide range of products, contributing to the success of companies implementing SaaS.
Job Satisfaction:
- You will gain knowledge about the operation of advanced SaaS, and improve your proposal skills by making optimal suggestions for customers.
- You will enhance your knowledge and skills in various fields by engaging in customer success for companies and services across diverse industries.
- As client products are updated daily in line with economic trends and global business trends, you will be able to work with speed and contribute to your own growth.
Job Points:
- Work in a global environment with a team of bilingual members (Japanese-English) from over 15 countries.
- Be part of a highly-rated team with high customer satisfaction, recognized among vendors worldwide.
Requirement
Required Skills:
- Experience in customer service or sales for 1 year or more (for new graduates, long-term internship experience).
- Japanese skills: Must be able to read, write, and speak Japanese clearly, concisely, and fluently.
- English skills: Business level (TOEIC 800 or equivalent skills, fast reading comprehension).
- Business PC skills and IT literacy: Touch typing, business email, Excel, PPT, Word (creation and input), and IT and internet literacy to the extent that you can research and use them effectively.
Preferred Skills:
- Experience in data analysis and numerical management.
- Experience in a call center.
- Experience in team management or as a trainer.
Language Levels:
- Japanese: Business level or higher.
- English: Reading and writing level or higher.
Desired Mindset/Personality:
- Ability to tackle complex issues with logical thinking.
- Emphasis on empathy and flexibility in adapting to change.
- Interest in technology and a passion for improving customer experience.
- Alignment with our mission and finding joy and motivation in customer success.
Nationality: No restrictions.
Benefits
Workdays: 5 days a week, shift-based work schedule (two days off per week).
- Shift-based work includes weekends, public holidays, year-end and New Year holidays, and Golden Week.
- Condolence leave and paid leave available (can be taken in full days, half days, or hourly).
Work time
Working Hours: Shift-based
- 8-hour shifts within the 9:00-20:00 timeframe (Pattern ① 9:0018:00 / Pattern ② 11:0020:00).
- Overtime is about 10 to 20 hours per month, but it is rare due to the shift-based schedule.
- During training (about 3 months), working hours will be weekdays 9:00~18:00.
- Generally, you will be required to work on-site
Location
6th Floor, Hulic Gotanda Yamate-dori Building, 1-21-8 Nishi-Gotanda -
Shinagawa-ku -
Tokyo
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