Career opportunity Job Opening for Contact Center Establishment, Operation, and Management / Transcosmos

Job Opening for Contact Center Establishment, Operation, and Management / Transcosmos

1693536662-1
Locations
那覇市 - Okinawa
Salary
¥1,700 （Hourly）
Recruitment industry
Travel Salesperson, Ticket booking and Reservation confirmation, Customer service counter, Tourist Office Staff, Customer Support Staff
Employment status
Contractual employee
High school Travel Near the train station or bus stop Shift work English can be utilized Social insurance Dress code flexibility

Published date: 16/12/2024

Job description

You will be responsible for quality management at a customer support center in Japan for a global OTA.


[Specific Responsibilities]

  • Monitoring response status across multiple channels (phone, email, chat)
  • Forecasting and analyzing contact volume and planning strategies
  • Analyzing and improving performance metrics
  • Executing real-time optimization strategies


[Planned Assignment Location]

CX Square Naha Office

DX-driven contact center

This is the contact center for a global OTA.

The center supports changes to reservations for airline tickets, hotels, and other travel-related services, primarily focused on Southeast Asia.

Requirement

[Required Qualifications]

  • Native-level Japanese proficiency (equivalent to JLPT N1)
  • Comfortable with using English in work
  • PC skills (proficiency in Excel is essential)
  • Practical experience in a contact center or support center


[Preferred Qualifications]

  • Experience in data analysis
  • Experience with GDS systems
  • Experience in the travel industry
  • Overseas experience (study abroad/travel)

Benefits

  • Full social insurance coverage
  • Transportation allowance as per regulations (up to 50,000 yen)
  • Overtime pay (calculated per minute)
  • Parking allowance (up to 5,000 yen per month)
  • Qualification acquisition support system
  • Discounts for using facilities within the prefecture
  • Free Wi-Fi provided
  • System for promotion to permanent employment available


Note: Smoking is generally prohibited indoors (smoking room available).

Work time

Shift system (between 7:50 AM and 10:00 PM)

Location

那覇市 - Okinawa

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